Shipping policy

Shipping Policy

Thank you for shopping with us!
All of our items are handmade to order, which means each piece is created especially for you.

Processing Time

Because every product is crafted by hand, our lead time is approximately 1–3 weeks before dispatch. This may vary slightly depending on order volume, design complexity, or seasonal demand. We appreciate your patience — good things take time!

You will receive a confirmation email once your order has been placed, and another notification when your item has shipped.

Shipping Times

Shipping times depend on your location and the delivery method selected at checkout.
Estimated delivery times after dispatch are:

• UK: 2–5 business days

• International: 7–21 business days

(Please note these are estimates and may vary due to postal delays or customs processing.)

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight.

Customs and Import Taxes

International buyers are responsible for any customs duties, import taxes, or fees that may apply. Unfortunately, we cannot control or predict these charges.

Lost or Delayed Packages

Once your order has been dispatched, we are not responsible for delays or lost packages caused by the postal service or courier. However, if your order appears to be missing, please contact us and we’ll do our best to assist you in locating it.